Needs From: Get Connected - Volunteer Fox Cities

Objective:

Provide accurate and courteous information and directions to the traveling and general public visiting Appleton International Airport (ATW); provide information about the Airport’s facilities, amenities, and services; provide escorts as needed and coordinate any assistance that may be needed to move people through the Airport.

 

General Qualifications:

A commitment to support the mission of the Appleton International Airport volunteer program and the Airport The ability to stand for part or all of a shift; will be required to do some walking and pushing of wheel chairs. Those with physical restrictions will be accommodated as much as possible Commit to volunteer for a minimum of 4 hour shifts per week Be able to lift 50 lbs such as suite case or luggage Be reliable, efficient, and committed to providing exceptional customer service Be able to keep cool and calm under duress and effectively handle complaints and difficult situations (missed or cancelled flights, delays, lost items, etc) Be able to work cooperatively and courteously with diverse groups of people Have good communication skills and the ability to work independently Be able to pass a background check Current Airport employees may volunteer, however, the performance of regular job duties during volunteer hours are prohibited

 

Responsibilities & Duties:

Welcome visitors and provide accurate and courteous information about the Airport facilities, services and amenities Help accommodate airport visitors’ special needs, such as providing traveler escorts or wheel chair assistance Work in assigned areas including but not limited to: baggage claim, pre-screening, post-screening, parking lot area Keep current on airport information and changes Provide support for special events Ensure the information desk is stocked with relevant brochures, magazines, etc Participate in orientation and training programs Wear the required uniform and project a positive and professional image

 

Benefits:

Free parking while on duty Uniform (with the exception of therapy dog volunteers, who will wear their therapy dog vest) Airport restaurant and gift shop discount An Airport ID badge Volunteer recognition events and incentives

 

Form & Application: Return completed Volunteer Information Form and Airport Application to one of the following:

 

Mrs. Pla Yang – Airport Volunteers               Email:  pyang@atwairport.com                     Fax:  (920) 832-1543

Appleton International Airport

W6390 Challenger Drive, Suite 201

Appleton WI  54914

 

General Qualifications:

A commitment to support the mission of the Appleton International Airport volunteer program and the Airport Provide transportation between parking lot and terminal The ability to sit and stand for part or all of a shift; may be required to do some walking and pushing of wheel chairs. Those with physical restrictions will be accommodated as much as possible Commit to volunteer for a minimum of one 3 (three) hour shift per week Be able to lift luggage up to 50 lbs Be reliable, efficient, and committed to providing exceptional customer service Be able to work cooperatively and courteously with diverse groups of people Possess a valid driver’s license Attend training sessions, a 1-hour orientation, plus monthly follow-training Current Airport employees may volunteer, however, the performance of regular job duties during volunteer hours are prohibited

 

Responsibilities & Duties:

Welcome visitors Shuttle customers in golf cart from parking lot to/from terminal Work in assigned areas including but not limited to: parking lot area and ticketing lobby Keep current on airport information and changes Understand parking lot number system to find customer cars quickly Participate in orientation and training programs Wear the required uniform and project a positive and professional image

 

Benefits:

Free parking while on duty Free beverage

 

Form & Application: Return completed Volunteer Information Form and Airport Application to one of the following:

 

Mrs. Pla Yang – Airport Volunteers               Email:  pyang@atwairport.com    

Appleton International Airport

W6390 Challenger Drive, Suite 201

Appleton WI  54914