Help people in your community resolve real conflicts through guided conversation. No prior mediation experience required—training provided.
Ideal for strong communicators, problem-solvers, and those interested in helping others navigate conflict. Great fit for professionals, retirees, or those exploring mediation skills.
Position Summary
Volunteer Mediators support the mission of the Outagamie County Conflict Resolution Center by helping individuals navigate and resolve conflicts in a constructive, respectful, and confidential manner. Volunteer Mediators facilitate structured conversations between parties in dispute, helping them communicate effectively, identify underlying issues, and explore mutually acceptable solutions.
This role is ideal for individuals interested in conflict resolution, communication, community engagement, or pursuing careers in mediation, social services, or law.
Key Responsibilities
Mediate conflict resolution sessions between individuals/organizations (e.g., neighbors, families, small claims, evictions etc.)
Maintain neutrality and avoid advocating for either party or offering advice
Guide participants through a structured mediation process
Promote respectful communication and active listening
Help parties identify issues, interests, and possible agreements
Complete required documentation accurately and confidentially
Participate in ongoing training and skill development opportunities
Qualifications
Strong communication and interpersonal skills
Ability to remain neutral and manage emotionally charged situations
Reliability and professionalism
Willingness to learn and follow a structured mediation model
Commitment to confidentiality and ethical standards
(*No prior mediation nor legal experience required — training is provided)
What You’ll Gain
Hands-on experience in conflict resolution and facilitation
Professional skill development (communication, negotiation, problem-solving)
Opportunity to make a direct impact in the community
